Volvo action service
Uptime is just a call away
No matter where you are – or if it’s in the middle of the night – we are always ready to help you. Need assistance to stay on schedule? No worries! Our International Uptime Centre is just a call away.
How does it work?
Whatever happens, we’re there
Volvo Action Service
If you need help on the road, you can count on us. Volvo Action Service is available any time, any day, anywhere in South Africa. Just call the Volvo Action Service number or push the VAS On-Call button in your Volvo FH or Volvo FM, and you’ll be connected to a case coordinator. And the right technician, with the right tools, will be on their way.
1. Call us – or press the button
Look up the phone number for Volvo Action Service on the back of this folder – or simply press the VAS On Call button located next to the steering wheel in your Volvo FH or Volvo FH16 or Volvo FM (2012 or later). That way, help will be on its way even faster since the chassis ID, your current location and possible fault codes will be automatically sent to the Uptime Centre.
2. You reach our international uptime centre
You will be connected to one of our Uptime Coordinators. Our Uptime Coordinators will manage your case until it’s closed and will keep you informed about its progress along the way.
3. We arrange assistance
Our Uptime Coordinators will make sure a qualified service technician comes to help you. If assistance is not possible or allowed where you are located, a service appointment will be scheduled or towing will be arranged to the nearest suitable Volvo Trucks workshop.
4. Back on the road
You’ll be back on the road before you know it – with your financial control preserved. Our International Uptime Centre will always validate your assistance coverage and service contract before any action is taken.
Volvo Action Service – what’s included
24/7 roadside assistance
We’re ready to help – 24/7, 365 days a year. And with our workshop network that has a footprint in nearly every province in South Africa and all along the major transport routes in Southern Africa, we can reach you almost anywhere you are.
Certified Volvo technicians
Our technicians are continuously trained on new products, service methods and equipment, so you’re in skilled hands.
Volvo uptime promise (optional)
If we can’t repair your truck within our pre-arranged timeframe, you’ll receive automatic financial compensation.
Volvo towing assistance (optional for contract and warranty customers)
If roadside repairs aren’t possible, we’ll tow you to the nearest Volvo dealer or workshop.