Volvo Trucks

South Africa

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Uptime is just a call away

Volvo Action Service

No matter where you are – or if it’s in the middle of the night – we are always ready to help you. Need assistance to stay on schedule? No worries! Our Uptime Centre is just a call away.

What's included?

Assistance 24/7

You can always count on the support of our Volvo Action Service team of experienced Uptime Coordinators, skilled technicians and the extensive Volvo Trucks dealer network. Together they’ll make sure to keep you on the road at all times. Knowing our products and service methods in-depth and using only Genuine Volvo Parts, our technicians also ensure that your Volvo stays a Volvo.
 

Towing

If the vehicle can no longer be driven, our Uptime Coordinator will organise towing to the nearest suitable Volvo Trucks workshop

Certified Volvo technicians

Our technicians are continuously trained on new products, service methods and equipment, so you’re in skilled hands.

How does it work?

1. Call us – or press the button

Look up the phone number for Volvo Action Service on the back of this folder – or simply press the VAS On Call button located next to the steering wheel in your Volvo FH, Volvo FH16 or Volvo FM (2012 or later). That way, help will be on its way even faster since the chassis ID, your current location and possible fault codes will be automatically sent to the Uptime Centre.

2. You reach our uptime centre

You will be connected to one of our Uptime Co­ordi­­nators who speaks your language – as well as the language of the country you’re in. Our Uptime Coordinators will manage your case until it’s closed and will keep you informed about its progress along the way.

3. We arrange assistance

Our Uptime Coordinators will make sure a qualified service technician comes to help you. If assistance is not possible or allowed where you are located, a service appointment will be scheduled or towing will be arranged to the nearest suitable Volvo Trucks workshop.

4. Back on the road

You’ll be back on the road before you know it – with your financial control preserved. Our Uptime Centre will always validate your assistance coverage and service contract before any action is taken. 

Volvo Action Service phone numbers

Country Phone Country Phone Country Phone
South Africa +27 860 112 212 Botswana +27 11 048 3400 Namibia +27 11 048 3400
Zimbabwe +27 11 048 3400 Mozambique +27 11 048 3400 Zambia +27 11 048 3400
           

 

Get moving

To find out what makes Volvo Action Service so effective, connect with your local Volvo Trucks dealer.