Other award winners included the best dealer performances in uptime, measured against various KPIs, and their commitment and ability to quickly repair customers’ vehicles at breakdowns. In the Customer Satisfaction category, one of Volvo Trucks’ core values, the winners achieved the best combined overall CSI ratings in service and parts.
Best Uptime Dealer
· Small Dealer: Volvo Trucks & Buses Newcastle
· Medium Dealer: Volvo Trucks & Buses Harrismith
· Mega Dealer: Volvo Trucks & Buses Middelburg
Best Overall CSI Small Dealer
· Small Dealer: Volvo Trucks & Buses Kimberley
· Medium Dealer: Volvo Trucks & Buses Bloemfontein
· Mega Dealer: Volvo Trucks & Buses Johannesburg.
These prestigious awards where just some of the accolades presented to the Volvo Trucks network, which consists of 19 dealerships across South Africa.
“We constantly measure, evaluate and analyse the various disciplines within each dealership, from administration to parts, service, finance and health and safety, to ensure that we deliver only the best possible service to our customers,” said Waldemar Christensen, Managing Director of Volvo Trucks South Africa. “We are driven by passion, performance, and our people, with quality always at the forefront of what we do to go beyond the expected and leave nothing to chance.”
In 2024, Volvo Trucks South Africa is also celebrating its 24th anniversary in the country. The company has an assembly plant in Durban, KwaZulu-Natal, and currently employs around 900 people at various sites across the country.
“Every day, we work with some of the sharpest and most creative brains in our industry to bring South African customers the best solutions for their businesses,” said Christensen. “We are passionate about what we do, and we thrive on teamwork. We are united by a culture of care, inclusiveness, and empowerment, where each one of us - regardless of gender, race, age, abilities, or background - can give their very best.”
Volvo Trucks’ employees are also constantly trained and developed to support customers’ businesses as they evolve and adapt to the ever-changing local operating and business conditions. Volvo Group Southern Africa has a dedicated Competence Development Centre that provide ongoing opportunities to learn and grow across all disciplines, including technician training, sales and management development.
In keeping with the latest trends and developments, training also includes Volvo Trucks’ new energy vehicles like Battery Electric Vehicles, Liquified Natural Gas and other sustainable transport solutions.
“South Africa has a unique transportation landscape, and for the past 24 years it has been a privilege for Volvo Trucks to establish and grow its business here. We are committed to our people, our customers and the industry as a whole, and believe in the future of this wonderful country,” said Christensen. “We will continue to help impact local communities in a positive and lasting way, creating opportunities for sustainable growth and development.”
14 February 2024
