“We are indeed living in extraordinary times and I want to assure customers that Volvo Trucks, together with our nationwide network, is doing everything we can to continue servicing essential transport fleets during this difficult time,” said Marcus Hörberg, vice president of Volvo Group Southern Africa.
“To ensure that fleet owners can continue their vital work, our teams are working tirelessly monitoring parts, workshop and Volvo Action Service readiness around the clock. Our breakdown service team have implemented strict safety measures so that our technicians can work in shifts and are on standby to keep trucks on the road. Rest assured that we are focusing every effort to secure uptime for our customers’ businesses in this critical time.”
Through Volvo Action Service, transport operators have access to a 24/7 assistance service and can be reached by contacting 0860 112 212 from anywhere in SA. The team will be working remotely but will be able to arrange support for customers when they need it, such as technicians during breakdowns and product engineers if further assistance is required.
As per the Government’s guidelines, the company’s Parts Distribution Centre will be closed but will be available if emergency parts are required.
Hörberg said that some of the company’s suppliers are on complete lockdown, which will affect services such as wheel alignment, radiator cleaning and engineering of cylinder heads, etc.
“We are, however, committed to doing our utmost to keep the wheels of the transport industry turning to deliver essential goods and services to communities across South Africa,” said Hörberg. “The Volvo Trucks team is working around the clock to ensure that we support the Government’s efforts to combat the spread of COVID-19.”
For further information, please contact:
Director Marketing and Corporate Affairs
Tel: +27 11 842 5000
Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of 2,100 dealers and workshops in more than 130 countries. Volvo trucks are assembled in 15 countries across the globe. In 2018, more than 127,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Volvo Trucks´ work is based on the core values of quality, safety and environmental care.